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All Pack2Ride products have LIFETIME guarantee against defective craftsmanship and materials.
Items returned due to failed construction or materials will be repaired or replaced free of charge.
This warranty does not cover modified products or damage caused by improper care, misuse, accident or the natural breakdown of materials over time.
This warranty goes into effect from the original date of purchase and applies to the original owner. Any damage to the contents of a bag, loss of use, other expenses are not covered.
You are responsible for the cost of shipping your item to us and the rest is upon us. Please send us only cleaned items!
We can only replace or repair after receive the returned item.
- You can return your purchase for a refund or exchange, within 30 days of purchase. Any returned item must be “as new”. As new means items are unused or unmarked.
- Please include a receipt and cover note to state you would like a refund or exchange.
- Returns should be shipped to the address below: Yenibağlar Mah. İsmet İnönü 1 Cad. No:136/5 Tepebaşı/ESKİŞEHİR
- Online returns are only accepted for items purchased directly from PACK2RIDE. If you purchased your item from any of our retail partner please contact them directly to arrange.